Refund and Return Policy for Girfineuniee

Effective Date: November 19, 2024

At Girfineuniee, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward and customer-friendly return and refund process. Please read through our refund and return policy below for detailed information on how to return items and request a refund.

1. Eligibility for Returns

You are eligible to return your items if:

  • The products are returned within 30 days from the date of delivery.
  • The products are in their original condition, unused, unopened, and in their original packaging.
  • The items are not marked as final sale, clearance, or non-returnable in the product description.

We strive to make the return process as easy as possible, but we do not accept returns or issue refunds for products that have been used, damaged, or modified after delivery.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our Customer Support Team:

    Please provide the following information when contacting us:

    • Your order number
    • Product(s) you wish to return
    • Reason for the return
    • Photos of the product(s), if applicable (for damaged or defective items)

  2. Return Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number. This RMA number must be included with the return to help us process your return efficiently.

  3. Pack the Item(s): Carefully pack the item(s) in their original packaging, along with the RMA number, to ensure the product is not damaged during return shipping. You are responsible for the cost of return shipping, unless the item is defective or was incorrectly shipped.

  4. Return Shipping: You can return your item via any carrier of your choice (such as USPS, UPS, or FedEx). Please ensure that you obtain tracking information and keep the receipt until the return is processed.

    Note: We recommend that you use a trackable shipping service or purchase shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

3. Refund Process

Once your return is received and inspected, we will process your refund. We will notify you via email when your return has been processed. Please allow 7-10 business days for the refund to appear on your original payment method.

Refunds will be issued in the same form of payment used for the original purchase. Please note that shipping fees, handling charges, and gift wrapping fees (if any) are non-refundable.

4. Exchanges

If you received an item that is defective, damaged, or incorrect, we will gladly exchange it for the correct product, provided the item is returned in its original condition within 30 days of receipt.

To initiate an exchange, please contact our customer support team with the same information required for a return, and they will assist you in processing the exchange.

5. Defective or Damaged Items

If your item is defective or was damaged during transit, please follow the steps below:

  1. Contact Customer Support Immediately:

  2. Provide Evidence: Send us photos of the damaged or defective product along with your order number, and our team will assist you in resolving the issue as quickly as possible.

We will provide you with a free return shipping label for defective or damaged items, and once the return is processed, we will offer a replacement or a full refund.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Final Sale items
  • Gift Cards
  • Personal Care Products (such as bedding, towels, etc.)
  • Products marked as “Non-returnable” or “Clearance”

Please check the product description carefully before purchasing to ensure that your item is returnable.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card company, as it may take some time for the refund to be posted to your account.
  3. If you’ve done all of this and still have not received your refund, please contact us at info@girfineuniee.com or 608-791-6712.

8. Customer Support

If you have any questions regarding our refund and return policy, or if you need assistance with your return, please don’t hesitate to reach out to our customer support team: